Shipping Policy
Shipping Policy
At Nicebeam, we want your red light therapy device to arrive quickly, safely, and at no extra cost. Here's everything you need to know about how we ship your order.
Free Shipping
We offer free standard shipping on all orders with no minimum purchase required.
Free shipping is available to customers in the following countries:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
- India
- Russia
For all other countries, shipping rates will be calculated and displayed at checkout before you complete your purchase.
Delivery Timeframes
| Destination | Estimated Delivery |
|---|---|
| United States | 2–7 business days |
| Canada, UK, Australia, NZ | 7–14 business days |
| All other countries | 10–20 business days |
Please note that during peak seasons and public holidays, delivery may take an additional 3–5 business days. We appreciate your patience during busy periods.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Customs & Import Duties
For customers outside the United States, please be aware that your order may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the customer. We recommend checking with your local customs office for an estimate before ordering.
Order Tracking
Once your order ships, you will receive a tracking link by email. You can use this to monitor your delivery at any time. If you have not received your tracking information within 3 business days of ordering, please contact us at support@nicebeam.com.
Lost or Delayed Packages
If your order hasn't arrived within the estimated timeframe, please contact us at support@nicebeam.com and include your order number. We will investigate with the carrier and work to resolve the issue as quickly as possible.
Contact Us
Have a question about your shipment? We're happy to help.
Our support team responds within 1–2 business days.
Last updated: April 2026