Return & Cancellation Policy

Return & Cancellation Policy

At Nicebeam, we stand behind every product we make. This page explains our 30-Day Free Trial, how refunds work, and how to cancel an order.

30-Day Free Trial

Try your Nicebeam product at home for 30 days from the delivery date. If it is not right for you, return it for a full refund. Light use is fine.

To qualify:

  • Start your return within 30 days of delivery
  • Return everything that came in the box: the device, accessories, manual and original packaging
  • The item is clean, undamaged and in resellable condition
  • The order was placed at nicebeam.com (items bought from another store are returned to that store)

US orders receive a prepaid return label. There is no restocking fee.

One exception: the 1–2 Person Full Body Infrared Sauna is made to order, so it is not part of the 30-Day Free Trial and cannot be returned unless it arrives damaged or defective.

Damaged, Defective or Wrong Item

1. Damaged upon delivery. Email support@nicebeam.com within 30 days of delivery with clear photos of the damage. Once verified, we will send a prepaid return label and a replacement or full refund at no cost to you.

2. Defective product or missing parts. Contact us right away at support@nicebeam.com. We will ship the missing part at no charge, or replace or refund the product.

3. Incorrect item received. Please do not use it. Contact us and we will send a prepaid return label and ship the correct item as quickly as possible.

What Cannot Be Returned for a Refund

  • Returns started more than 30 days after delivery
  • Items returned without all parts, accessories or the original packaging
  • Items with damage from misuse, accidents, improper storage or heavy wear
  • Orders not placed at nicebeam.com

Problems that appear after the trial period are handled under your warranty below.

Warranty

Every Nicebeam device is backed by our 1-Year Limited Warranty (LumaSpectrum 9 Pro: 3 years) covering defects in materials and workmanship under normal use. Six devices β€” the Full Body Bag, Full Body Mat, Mini Mat (63β€³), Mini Bag, Laser+ Full Body Mat and Red Light Therapy Hat β€” also qualify for a Lifetime Warranty for nicebeam.com orders placed on or after October 19, 2026, when registered within 14 days of your order date at nicebeam.com/pages/register-warranty.

If a covered device has a verified defect during its warranty period, contact us at support@nicebeam.com and we will repair or replace it at our discretion. Warranty claims are resolved by repair or replacement, not cash refunds. Full terms: Nicebeam Warranty.

How to Start a Return

Visit our Return Request page or email support@nicebeam.com with your order number and the reason for your return.

  1. We review your request within 3 business days
  2. If approved, we email a prepaid return label (US orders)
  3. Pack the item with all its parts and ship it back
  4. We inspect the item within 1–3 business days of receiving it

For orders outside the US, customers pay return shipping.

If the return is approved after inspection, a full refund is issued. If the item does not meet the conditions above (for example, parts are missing or it is damaged), we will offer to ship it back to you or recycle it through our certified recycling partner.

Refund Timeline

Approved refunds go to your original payment method within 3–7 business days, depending on your bank, PayPal or payment provider. You will receive a confirmation email when your refund is processed.

Order Cancellation

To cancel, email support@nicebeam.com as soon as possible. Orders can be cancelled only before they are dispatched to our logistics facility.

  • Cancelled before dispatch: full refund to your original payment method
  • Already shipped: the order cannot be cancelled, but you can return it under the 30-Day Free Trial once delivered

Contact Us

Questions about a return, refund or warranty? Email support@nicebeam.com. We reply within 1–2 business days.

Last updated: October 2026