Our promise

Nicebeam Warranty

Every Nicebeam device comes with our standard limited warranty against defects in materials and workmanship. Six devices also qualify for a Lifetime Warranty.

Two levels of coverage

Both warranties follow the same terms below. The only differences are which products qualify, how long coverage lasts, and the registration step.

What is covered

If your Nicebeam product fails due to a defect in materials or workmanship under normal household use during its warranty period, Nicebeam will repair or replace the product, or the defective components, free of charge. For Lifetime Warranty products, the warranty period lasts for as long as you, the original purchaser, own the product. It ends if the product is sold, given away or otherwise transferred.

A warranty covers defects, not wear. A Lifetime Warranty means we fix or replace a product that fails because of how it was made. It does not mean the product will never wear out, or that worn or damaged parts are replaced for free.

Accessories: Accessories supplied in the box are covered against defects for the same period as the device. Accessories that are worn or physically damaged are not covered.

Who qualifies for the Lifetime Warranty

You qualify when all of these are true:

1. You bought one of the six Lifetime Warranty products listed above, new, directly at nicebeam.com.
2. Your order was placed on or after October 19, 2026. Earlier orders keep the warranty that applied when they were placed.
3. You registered within 14 days of your order date. If your order shipped late because the item was out of stock, the 14 days start from the ship date.
4. You are the original purchaser. The warranty cannot be transferred to anyone else.

• Bundles: a Lifetime Warranty product bought as part of a Nicebeam bundle qualifies. Other items in the bundle have the Standard Limited Warranty.
• Gifts: the person who placed the order registers the warranty and makes any claim. We can ship the repaired or replacement product to the gift recipient.
• Other stores: Nicebeam products bought from any other store, marketplace or reseller, including partner stores, are covered by the Standard Limited Warranty only. Products bought from unauthorized sellers or individuals are not covered.

How to activate your Lifetime Warranty

Register within 14 days of your order date at nicebeam.com/pages/register-warranty. You will need the email address used on your order and your order number.

Register My Warranty

Lifetime Warranty products that are not registered within 14 days are covered by the Standard Limited Warranty only. Products without the Lifetime Warranty label do not need to be registered.

What is not covered

Neither warranty covers:

1. Damage caused by accident, drops, impact, liquid exposure, abuse, misuse, mishandling, or transport after delivery.
2. Products that have been opened, modified, disassembled, or repaired by anyone other than Nicebeam or a Nicebeam-authorized technician.
3. Products not used, cleaned, charged, stored, or maintained according to the user manual, including use with chargers, adapters, or power sources not supplied by Nicebeam.
4. Commercial, rental, or professional use, including use in salons, spas, clinics, or gyms.
5. Normal wear and tear from use and age, and cosmetic damage that does not affect how the product works, such as scratches, scuffs, fading, discoloration, pilling, stains, or odor.
6. The gradual, normal decrease in light output that all LEDs have over years of use.
7. Cables, plugs, connectors, and controller cords that are bent, kinked, frayed, crushed, cut, or pulled loose.
8. Damage caused by pets or children, including chewing and scratching.
9. Damage caused by sweat, body oils, lotions, creams, or cleaning products, or by washing or soaking the product.
10. Damage caused by folding, creasing, sitting, standing, or placing heavy objects on the product in a way the user manual does not allow.
11. Consumable and wearable parts, including fabric covers, straps, hook-and-loop fasteners, gel pads, and eye cushions, and the normal loss of battery capacity over time.
12. Deterioration caused by abnormal storage conditions, extreme heat or cold, humidity, or electrical power surges.
13. Damage where the cost of repair or replacement would exceed the original purchase price of the product.
14. Products without valid, dated proof of purchase from an authorized Nicebeam retailer, including products bought from unauthorized resellers, marketplaces, or individuals.
15. Lost or stolen products.

Defect or normal wear? Some examples

Not sure? Email us photos or a short video. We will tell you whether it is covered.

What we will do

• Nicebeam will decide whether to repair or replace the product.
• A replacement may be new or refurbished. If your model is no longer available, we will replace it with a model of equal or greater function.
• A repaired or replacement product is covered for the remainder of the original warranty. It does not start a new warranty.
• This warranty does not provide cash refunds. Refunds are handled under our 30-Day Free Trial and Return Policy.
• We may ask you to return the defective product before we send a replacement. For approved claims in the United States, we provide a prepaid return label and cover shipping of the repaired or replacement product. Customers outside the United States pay return shipping.

How to make a claim

Email support@nicebeam.com with:

1. Your order number
2. A short description of the problem
3. Clear photos or a short video showing the issue

We review warranty requests within 3 business days. We may ask you to try simple troubleshooting steps first.

Limitation of liability

Repair or replacement as described above is your sole and exclusive remedy under this warranty. To the extent permitted by law, Nicebeam is not liable for any incidental, indirect, or consequential damages arising from the use of, or inability to use, the product.

Nicebeam may deny any claim that it reasonably believes is fraudulent, including claims for products that have been tampered with or misrepresented.

Your legal rights

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state and country to country. Some states and countries do not allow limits on implied warranties or the exclusion of incidental or consequential damages, so some of the limits above may not apply to you. Nothing in this warranty limits your statutory rights as a consumer.

Nicebeam may update these terms at any time. The terms in effect on the date of your purchase apply to your product.